Frequently Asked Questions

End-of-life handling, including any notification period, last order date and last shipment date, is confirmed according to the product lifecycle status and the terms agreed for the programme. A formal public end-of-life notification policy is not currently published; the applicable arrangement is confirmed with your sales representative.

Where a product approaches end of life, replacement models or extended supply arrangements may be evaluated according to product availability and programme requirements. Applicable options are confirmed case by case with your sales representative.

A last-time-buy arrangement may be requested where a product is approaching discontinuation. Whether such an order can be accepted, and in what quantity, depends on production capacity, component availability and the terms agreed for the programme, and is confirmed by your sales representative.

Component or configuration changes are assessed against the approved project scope. Where a change affects a qualified configuration, notification and requalification requirements are handled according to the change-control arrangement agreed for the programme. A formal public product change notification policy is not currently published.

Standard lead time depends on the product category, capacity, and current production load; please confirm the actual lead time with your sales representative. Expedited requests can be submitted for urgent needs, subject to production scheduling and component availability at the time.

The minimum order quantity depends on the product category, whether customization is involved, and component availability at the time. Please contact your sales representative to confirm the actual MOQ for a specific model.

SIMORCHIP has experience helping customers replicate existing platforms and validate compatibility. Based on the capacity, speed, and interface of the current platform, a corresponding model can be proposed and verified through testing before mass production, serving as a second-source option alongside the existing supplier.

Configuration-control requirements may be defined according to the approved project scope, covering the hardware and firmware configuration recorded for the programme. Applicable conditions, order requirements and the period covered are confirmed with your sales representative. Why controlled BOM matters →

Compatibility testing can be arranged based on the customer's existing platform. Testing may include system initialisation or recognition, functional stability and product-specific operating characteristics according to the target configuration, to confirm product-platform compatibility before formal deployment. Why compatibility is tested as a pair →

The applicable warranty period is stated in the product documentation where published, or in the purchase agreement. The current DRAM family datasheets state a limited lifetime warranty; warranty terms for storage products are confirmed through the purchase agreement with your sales representative.

The warranty period generally starts from the date on the purchase invoice or shipping document. The exact calculation depends on the product category and the terms of your purchase agreement — please contact your sales representative if you have questions.

Out-of-warranty products may be evaluated for paid service where repair support is available. Inspection requirements and quotation are confirmed according to the product and the reported condition. Please obtain a quotation through your sales representative before deciding whether to proceed.

Any warranty applicable to a completed repair is defined in the corresponding service or repair terms. The applicable period and coverage are confirmed with your sales representative; a repair does not restart the original product warranty.

Warranty coverage is determined through inspection under the applicable product warranty terms. Environmental or handling-related damage is assessed according to the reported condition and the applicable agreement. Units showing oxidation or discoloration on the contact edge can be submitted for warranty inspection through your sales or technical contact.

Availability of extended warranty terms is confirmed under the applicable commercial agreement. Please contact your sales representative to confirm eligible products and applicable conditions.

For suspected defective units, an RMA can be requested through your sales representative for inspection or replacement. If a more detailed root-cause analysis report is required for internal quality assurance or customer reporting purposes, please check with your sales representative on whether a Failure Analysis service can be arranged. What happens after a return →

No. Warranty service covers inspection, repair, or replacement of the product itself, and does not include recovery or restoration of data stored on the device. Please back up important data before sending a unit for service.

Suitability for life-support systems, emergency medical devices or other applications where failure could result in personal injury is not established by the standard product documentation. Applications of this type should be confirmed with SIMORCHIP, including the applicable terms, before deployment.

Industrial-grade products are generally built with tighter component and process control and may support a wider operating temperature range or reinforced processes such as conformal coating, depending on the product. The specifications and processes that apply to a specific model are those stated in its product documentation.

Wide Temperature technology involves component selection and circuit design that allow a product to operate reliably across a broader temperature range than standard consumer-grade specifications, commonly needed for outdoor, automotive, or industrial-site applications with large temperature swings. The supported range varies by model; please refer to the individual product datasheet. How to read a temperature rating →

Certain industrial environments, such as air containing sulfur compounds or specific chemical processing sites, can cause electronic components like resistors to fail due to sulfuration. Anti-sulfur technology uses selected components to reduce this risk, suited for long-term deployment in such environments.

pSLC operates flash memory that would normally store multiple bits per cell in single-bit mode, improving write speed, endurance, and data stability at the cost of usable capacity. It is commonly used in industrial applications with higher endurance requirements.

Power Loss Protection uses backup capacitors to help an SSD complete writing cached data during an unexpected power loss, reducing the risk of data corruption. For deployments with unstable power or frequent abnormal shutdowns this is a relevant selection criterion; whether a specific model provides the feature is stated in its product documentation.

Over-provisioning reserves part of the drive's capacity for background management and bad-block replacement, while wear leveling distributes write operations evenly across storage cells to avoid excessive wear on specific blocks. Together, they help extend the service life of an SSD used in long-duty, write-intensive industrial applications.

The ECC built into an SSD controller corrects bit errors that accumulate in flash memory cells over use, and is a fundamental reliability mechanism of SSD operation. This is a different layer of technology from system-level ECC memory, which uses additional check-bit data width and requires both an ECC-capable memory module configuration and platform support — the two should not be confused. ECC memory, explained →

ECC memory can detect and correct single-bit errors during data transfer. For networking and industrial control systems that require long uninterrupted operation and high data accuracy, this helps reduce the risk of system anomalies caused by memory bit flips. ECC memory, explained →

Flash memory may develop storage cells that cannot reliably retain data (bad blocks) during manufacturing or use. Bad block management detects and marks these blocks, redirecting data to healthy storage areas to protect data integrity.

Garbage collection is a background process performed by the SSD controller to reclaim blocks marked as invalid data, freeing up usable space. It helps maintain write performance and stability over the drive's operating life.

Where supported by the specific controller and product design, an SSD may include a temperature sensor and dynamic thermal throttling. When an overheating condition is detected, the drive reduces its operating speed to avoid stability risks from excess heat. This is a protective behaviour rather than a fault, and the applicable thermal behaviour for a given model is stated in its product documentation.

TRIM commands are typically issued by the operating system. In embedded systems without a standard OS, or where the firmware does not issue TRIM, the SSD's own background garbage collection can still provide a degree of performance management, though typically not as effective as operating with TRIM support. Please check with your sales or technical contact to confirm actual support.

SSDs with a DRAM cache generally offer more stable performance for heavy random read/write workloads and address-mapping management. DRAM-less architectures rely on controller-managed mapping and may use Host Memory Buffer (HMB) where supported by the host and the product implementation, typically at lower cost and power consumption. The right choice depends on the application's read/write pattern and system resource constraints — please consult your sales or technical contact.

Connector plating thickness and process quality influence contact durability and corrosion resistance. The applicable plating specification and insertion-cycle requirements remain product- and connector-specific, and are stated in the applicable product documentation.

Corner Bond and Underfill are reinforcement processes that apply adhesive material at the corners or beneath BGA-packaged chips, strengthening the mechanical bond between the chip and the circuit board to reduce the risk of solder-joint failure under vibration or thermal cycling.

Small form-factor SSDs such as mSATA are suited for embedded motherboards with limited space, such as industrial PCs, networking equipment, or compact terminal devices. Beyond capacity and speed, it is also advisable to confirm the motherboard's mounting layout and firmware compatibility. Choosing an SSD form factor →

Video surveillance storage involves continuous, long-duration writes. Selection criteria to evaluate include write endurance (TBW), power-loss protection and stability under high-temperature or high-load conditions; whether a specific model provides these characteristics is stated in its product documentation. Please consult your sales representative for a recommended model based on the number of video channels and retention period required.

For certain industrial products, MTBF or other reliability reference data may be provided depending on the application conditions. Actual figures vary by model, test conditions, and operating environment. Please refer to the official product datasheet or contact your sales representative, rather than converting the figure directly into a guaranteed service life.

AEC-Q100 is a reliability qualification standard for automotive electronic components. Not all industrial applications require this level of certification — it is typically requested only for in-vehicle or specific high-reliability use cases. Please contact your sales representative to confirm whether any SIMORCHIP models have AEC-Q100 qualification.

OEM customization services are available on a project basis, including custom logo printing and application-specific specification configurations. The available customization options and lead time depend on project scale and product category. Please confirm with your sales representative.

Depending on project scale and requirements, firmware-level customization — such as enabling specific features or adjusting operating parameters — may be evaluated for certain products. Feasibility, development timeline, and minimum order quantity are assessed jointly by the technical and sales teams.

Whether white-label or ODM services are available depends on project scale, volume, and the proposed cooperation model. Please discuss feasibility with your sales representative.

Sample requests can be submitted through the website contact form or your sales representative. Please include your application scenario, required specifications, and testing timeline, and the sales team will help arrange sample availability and follow-up validation. Request Samples →

Technical information involving unpublished specifications, customization details, or pre-production models may require a signed NDA before it can be provided. Please confirm the specific requirements with your sales representative.

Product-level RoHS, REACH or other compliance information is provided where applicable in the corresponding product documentation. Availability of supporting documentation is confirmed per model with your sales representative.

Quality and environmental management system certifications apply at the company operations level and are a different type of information from individual product regulatory compliance (such as RoHS/REACH). Please contact your sales representative to confirm SIMORCHIP's current certification status.

Certain industrial SSDs may support hardware-level data encryption or secure erase functionality. Actual support varies by model — if your application requires data-security-related specifications, please contact your sales representative to confirm available models.

Hardware purge refers to a controller-supported data-sanitisation mechanism intended to render stored user data inaccessible according to the supported implementation. Availability and behaviour must be confirmed in the specific product documentation. It is commonly requested in applications involving confidential information or regulatory requirements for verified data destruction.

Purchase through an approved sales channel or contact SIMORCHIP to verify a seller or product identification, and keep proof of purchase. If you have concerns about product authenticity, please provide product photos, the model and serial number, and your sales representative can help verify them.

The serial number or lot code is used for product identification during after-sales handling, such as warranty checks or RMA requests. The lookup method and the scope of information available are confirmed with your sales representative. A formal lot-level or serial-level traceability programme is not currently published.

Technical questions can be submitted through the website contact form or your sales representative. Please include the product model, application scenario, and a description of the issue to help the technical team assist you efficiently. Contact →

Datasheets and technical documentation are issued per product on request. Contact your sales representative or use the website contact form with the product model and required documentation. Contact →